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At Illinois Mutual, we take great pride in providing prompt, friendly and personalized service to all of our customers. That’s why you can always contact our Policy Service and Claims teams directly! They can help with your policy and claim questions and are happy to offer any further assistance you may need.

How Can We Help?

My Policy is an exclusive intranet designed just for our policyowners. You can view your policy summaries, verify policy specifics such as beneficiary designations, and understand policy definitions. It's a secure way to access your information online.

Log in or register today!

Policy Changes

It’s easy to make a change to your policy. Click here to download our Policy Service Request Form. Mail the completed form signed by the policyowner to:

Illinois Mutual
Policy Service Department
300 SW Adams St.
Peoria, IL 61634

The Policy Service Request Form requires Adobe Acrobat Reader version 5.0 or greater. When you activate the link, the form will open in a new browser window. To return to this page, merely close the window containing the form.

Contact the Policy Service Department

Phone: (800) 380-6688

  • ext. 759 for Traditional Life
  • ext. 760 for Universal Life
  • ext. 758 for Disability Income
  • ext. 756 for Workplace

Fax: (309) 674-2217


For any Medical policy questions, call Consociate at (800) 798-2422, or visit them at

Making a Claim

Our Claims Department is here to help you through the claims process, every step of the way. If you have a claim, please notify us as soon as possible in order to begin the process.

Direct Deposit of Disability Benefit Payments

You can receive your disability income insurance benefit payment through direct deposit!* Direct deposit takes the hassle out of cashing a paper check and helps you get your disability benefit payments quickly and easily. Contact your Claims team at (800) 437-7355, ext. 752 or for more information.

*Payment of disability benefits via direct deposit is subject to approval of your claim by Illinois Mutual’s Claims Department.

Contact the Claims Department

Phone: (800) 437-7355

  • ext. 746 for a Life claim
  • ext. 752 for a Disability claim
  • ext. 751 for an Accident claim
  • ext. 751 for a Critical Illness claim

Fax: (309) 673-8137