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06 September 2017

Our hearts go out to those affected by Hurricane Harvey

Our hearts go out to all of those impacted by Hurricane Harvey including our own Illinois Mutual policyowners and agents who have suffered due to this event. As a company dedicated to giving back to others, we are extending our service offerings to help those affected by this natural disaster.

Illinois Mutual is taking the following actions:

  1. For our policyowners: All policyowners affected by this storm will receive:
    • Moratorium on cancellations and lapses. For any cancellation or lapse notices issued between August 21, 2017 and December 1, 2017 to policyowners in the affected 32 Texas counties and 5 Louisiana parishes, Illinois Mutual will withdraw the cancellation or lapse and reinstate the policy with no lapse in coverage.
    • Extensions on payment of premium and other time limits. Illinois Mutual is extending the time periods for paying premiums or taking other actions which have a time limit such as the submission of a claim or proof of loss.
    • Amended processing of Death Claims: Illinois Mutual has temporarily amended our processing to handle death claims in the affected areas, as beneficiaries may have difficulty obtaining documentation due to the disaster. For reported claims having benefit amounts up to $25,000 and policies that were issued more than two years prior to death, Illinois Mutual will accept a copy of the obituary and contact information for the funeral home to confirm loss details, rather than requiring a certified death certificate.
  2. For our agents: Our sales team is working with affected agents to assist them with their business needs and communicating with policyowners. Please check with your sales team contact for further assistance.

It is our sincere goal to accommodate the needs of our policyowners and agents who have been affected by this natural disaster. If you have questions, please feel free to contact us at (800) 437-7355.

To further assist those affected Illinois Mutual is encouraging employees to make donations through FEMA recommended agencies such as:  American Red Cross,  Humane Society of America, Salvation Army, and Save the Children.