North Carolina Tropical Storm Fred Disaster Areas

Our hearts go out to all of those impacted by Tropical Storm Fred in North Carolina, including our own Illinois Mutual policyowners and agents who have suffered due to this event. As a company dedicated to giving back to others, we are extending our service offerings to help those affected by this weather event.

Effective immediately, the following actions are applicable for all affected policyowners in Avery, Buncombe, Haywood, Madison, Transylvania, Watauga, and Yancey counties, and any other counties that subsequently declare an emergency due to Tropical Storm Fred in the state of North Carolina.

  • Extensions on payment of premium. Policyowners in the affected areas of North Carolina may defer premium payments that come due during the time period of 9-28-2021 until 10-28-2021, interest free, for sixty days. Any cancellation or lapse notices you receive may be ignored if the lapse or cancellation date is prior to 11-28-2021. Premium should be paid sixty days from the premium due date, in no case later than 12-28-2021.
  • Extensions on other time limits. Illinois Mutual is extending the time periods for taking other actions that have time limits, such as the submission of a claim, proof of loss or other information, up to and including 11-28-2021.

It is our sincere goal to accommodate the needs of our policyowners that have been affected by this storm. If you have questions, please feel free to contact us at (800) 437-7355.

Protect Yourself Against Mail Delivery Delays

The Maryland Insurance Administration is aware that mail delivery delays have resulted in the cancellation or non-renewal of insurance policies for non-payment of premium. Sometimes this is because bills are not being delivered on time and sometimes it is because payment is not being delivered on time. While insurers are often willing to work with consumers to address late payments resulting from mail delays, there are a few easy steps that you can take to protect yourself.

If you have questions or think your mail has been delayed, please feel free to contact our Policy Service department at (800) 380-6688.

Click here for more information from the Maryland Insurance Administration.