Illinois Mutual had a remarkable year in 2022. With our focus on innovation in the industry and our demonstrated commitment to our policyowners and agents, we continue to prove that we are a financially strong insurance partner of choice for the middle market.
In 2022, we took several opportunities to ensure we’re providing the best customer experience for policyowners and agents alike. For policyowners, we launched our Simplified Issue Whole Life product to provide simple, effective coverage for final expenses, and enhanced our My Policy portal to allow more online transactions. We also created training videos for our agents, to help them identify how our products can best fit their clients’ needs. These efforts came from our dedication to truly listen to your feedback and deliver on the promises we make to keep your best interests top of mind.
I’m also proud of our team for two important honors received in 2022: recertification as a Great Place to Work® and the Better Business Bureau® Torch Award for Ethics. This recognition further demonstrates our core values centered on integrity, support, and the belief that we are the very people we serve: family providers and dedicated workers trying to do the right thing.
Of course, we can’t do any of this without you. I am as appreciative as ever of your dedication to Illinois Mutual and your trust in us to help you protect your financial security. As we work with you to protect your loved ones and plan for the future, we will continue the firm foundation of caring service that Illinois Mutual is known for providing for many years to come.
Katie M. Jenkins
President & Chairperson