Description of Information Practices

Title V of the Gramm-Leach-Bliley Act (GLBA) generally prohibits financial institutions such as Illinois Mutual Life Insurance Company, directly or through its affiliates, from sharing nonpublic personal information about you with a nonaffiliated third party unless you are provided with a notice of its privacy policies and practices, such as the type of information that it collects about you and the categories of persons or entities to whom it may be disclosed. In compliance with the GLBA, we are providing you with this document, which notifies you of Illinois Mutual’s privacy policies and practices. The term “customer” as it is used in this notice refers to individual claimants, insureds, beneficiaries or applicants.

Collection of Information

Illinois Mutual collects necessary information about its customers at the time of underwriting, claims adjudication, processing policyowner service requests, or as necessary to administer or effectuate your coverage. We collect information that is necessary to process applications or claims; administer coverages; prevent fraud, money laundering, terrorism or other crimes; or perform audits of our business. The amount and type of information collected depends upon the amount and type of coverage that was applied for and the services provided. This information may include the customer’s name, address, age, occupation, employer(s), income, physical condition, health history, advocations, Social Security number, and bank or other financial institution account(s). In some cases in an investigation of a claim, we may ask an insurance support organization, with the customer’s authorization, to collect information and submit an investigative consumer report to us. This information is provided by the customer, or, with the customer’s authorization, collected from others such as medical professionals, employers, and/or other insurance companies, or, as authorized by law, collected by us.

Disclosures by Illinois Mutual

In some circumstances, Illinois Mutual will make disclosures of personal information, without the customer’s authorization, to non-affiliated third parties. The following is a brief description of some of the persons or organizations to whom certain items of information might be disclosed:

  • Agents
  • Persons or organizations which perform professional, business or insurance functions for us, such as reinsurers, auditors, independent claim examiners or group plan administrators
  • Other insurance companies
  • Personal physicians or treating medical professionals
  • Federal, state and local authorities which are conducting a properly authorized civil, criminal or regulatory investigation
  • Individuals or entities issuing a proper subpoena or summons issued under authority of a court of competent jurisdiction

The information that may be disclosed without the customer’s authorization will be only as much as permitted by law and reasonably necessary to accomplish the intended purpose. We do not provide personal information to affiliated or nonaffiliated third parties for marketing purposes.

Access and Correction

There are procedures by which a customer may obtain access to personal information about him or her in our policy files, including information contained in investigative consumer reports. Illinois Mutual has also established procedures by which customers may request correction, amendment or deletion of any information in our files which they believe to be inaccurate. If we are notified by a customer in writing that the information is incorrect, we will review it. If we agree, we will correct our records. If we do not agree, you may submit a short statement of dispute, which will be included in our files and in any future disclosure of the disputed information.

Confidentiality and Security

A customer’s personal information is restricted to employees who need to know the information to provide our products and services. Our employees are informed about the importance of customer privacy. We use physical, administrative and electronic safeguards to protect your information. For instance, we use computer access controls and make sure that our computer databases are secure.

Obtaining Additional Information

We at Illinois Mutual hope this description of our information practices is helpful. We take our responsibilities, and our customer’s rights, very seriously. If you have any further questions about the items just discussed, please contact us at: Illinois Mutual Life Insurance Company, 300 SW Adams Street, Peoria, IL 61634.