Illinois Mutual Online Privacy Policy
We value your privacy and recognize the trust that you have placed with us to handle your Personal Information. Any information that can be used singly or together to identify you as an individual is Personal Information. As a part of our corporate values, we strive to not only comply with the letter of the law, but also the spirit of privacy laws.
This Online Privacy Policy contains information regarding the practices we use regarding information that you may voluntarily give to us or that we may collect automatically when you visit our website, www.Illinoismutual.com, any Illinois Mutual domain or subdomain, the pages accessible after you log in to a private part of the website, such as the My Policy site, Employer Forum or Agent Forum, and our social network pages (collectively “Platforms”). This Online Privacy Policy also applies to information that you may provide to us or that we may collect in the process of providing service to you or your account. Further information on how we specifically collect and use your information to provide insurance services to you is contained in our Customer Privacy Notice.
By accessing our website and Platforms, you agree to the terms and conditions contained in this Policy. If you do not agree with this Policy, please discontinue using our website and Platforms.
Information We Collect and Use
We collect information when you voluntarily provide it to us. For example, on the Illinois Mutual website or our Platforms, we may collect your name, email, telephone number, home address, and demographic information (such as zip code and age) when you indicate that you want to learn more about becoming an agent. We also may collect your account number or social security number, in addition to other contact information, when you log in to our Platforms. We use this information to provide you services at your request, to provide access to our Platforms; to verify your identity; and to tailor the content of our website and advertisements that we may show to you. We also use the information for the purposes provided to you at the time of collection and with your consent.
We automatically collect analytical and technical information from your computer, mobile phone, tablet or other device (collectively “Device”) when you visit our website or our Platforms. Whenever you visit or interact with our website and Platforms, we may use a variety of technologies that automatically or passively collect information. This information may include browser type, Device type, operating system, application version, the page served, the time, the preceding page views, location data, and your use of the website. We use this information to make our website and Platforms more user-friendly and relevant to our visitors.
We also automatically collect your IP address or other unique identifier from your Device. We may use your IP address to, among other things, administer the website, help diagnose problems with our servers, analyze trends, and track users’ web page movements. We collect this information by using cookies (data files that are placed on your Device when it is used to visit our website) or pixel tags (transparent graphic images also known as web beacons, placed on web page or in an email, which indicates that a page or email has been viewed).
We use cookies and pixel tags to ensure better performance and a more enjoyable and consistent user experience. The cookies pixel tags also gather aggregated, non-identifiable website statistics through website analytic services. Cookies and pixel tags may also be used to associate you with social networking sites like Facebook and LinkedIn. We, or our vendors, may place cookies or pixel tags on your device for security purposes, to facilitate site navigation, to perform analytics, and personalize your experience while visiting our Platforms (such as allowing us to select which ads or offers are most likely to appeal to you, based on your interests, preferences, location, or demographic information).
This website does not contain any functionality to respond to or honor web browser "do not track" signals or other similar mechanisms, and thus does not respond to or honor such signals or mechanisms. Most web browsers allow users to set their preferences with respect to managing cookies, including accepting or rejecting cookies. Please refer to your browser’s help menu or tools to learn how to manage your cookie preferences. The website does not require a user to use cookies, but it is possible that certain services may not function properly if a user chooses to refuse to receive a cookie.
Information We Share
Except as described in this Online Privacy Policy or in our Customer Privacy Notice, we will not provide any of your identifying information, or Personal Information, to any third parties without your specific consent. We may share non-Personal Information, such as aggregate data and usage information with third parties. We may also share your Personal Information as disclosed to you at the time you provide your information, and for the following reasons:
- To fulfill a transaction you requested or service your policy and for our everyday business purposes.
- To handle your claim.
- To prevent fraud.
- To comply with requests from regulatory and law enforcement authorities. In certain situations, we may be required to disclose Personal Information in response to a subpoena, legal process, or lawful requests by public authorities, including to meet national security or law enforcement requirements.
- To participate in insurance support organizations.
The persons or organizations with whom we may share your Personal Information may include, among others:
- Agents for the servicing of your policy.
- Nonaffiliated companies in order to perform standard business functions on our behalf including those related to maintaining your account or policy; providing marketing services; analyzing data; and processing transactions and payments that you request or authorize.
- Other insurance companies that play a role in an insurance transaction with you.
- Businesses that conduct actuarial or research studies.
- Those who request information pursuant to a subpoena or court order.
- Claims investigators and governmental investigators.
We do not sell any Personal Information that we receive from visitors to our website, or that of customers or agents. Additionally, we require that any vendors or third parties who have access to your Personal Information keep such Personal Information confidential and take measures to keep such Personal Information secure.
Data Security
We use security measures to protect and maintain the confidentiality and security of your Personal Information. However, you should use your own judgment in connection with the disclosure of any Personal Information by e-mail or transmission over the internet. Transmission by e-mail or over the internet is never completely secure, and any information submitted may be intercepted, used and/or disclosed by others. We cannot guarantee the security of information that you send to us via e-mail, and we are not responsible for the security of communications you send to us through e-mail or over the internet. You use our website and provide us with any information at your own risk.
Links to Third Party Sites
Our website may contain links to other websites which we do not control or operate. We are not responsible for the protection of any information which you provide while visiting such sites. This Online Privacy Policy does not apply to other websites, and you should review the privacy statement of the website you are visiting.
Children Under the Age of 13
This website and our products are not directed to children under the age of 13. We do not knowingly collect, use or disclose Personal Information from anyone under 13 years of age on this website. If we determine upon collection that a user is under this age, we will not use or maintain his/her Personal Information without the parent/guardian’s consent. If we become aware that we have unknowingly collected Personal Information from a child under the age of 13, we will make reasonable efforts to delete such information from our records.
Changes to Our Online Privacy Policy
We will post any changes to our Online Privacy Policy to this page. You should check our Online Privacy Policy regularly to keep aware of any changes.
Questions
If you have any questions about this Online Privacy Policy, please contact us at
Illinois Mutual Life Insurance Company
300 S.W. Adams Street
Peoria, IL 61634
309-674-8255
Privacy@IllinoisMutual.com
Revised 10/2021
Illinois Mutual Privacy Policy for California Residents
We value your privacy and recognize the trust that you have placed with us to handle your personal information. As a part of our corporate values, we strive to not only comply with the letter of the law, but also the spirit of the privacy laws.
This Privacy Policy for California Residents contains disclosures required by California law. This Privacy Policy, specific to California residents, provides information about your rights and how we use information that you may voluntarily give to us or that we may collect automatically when you visit our website, www.Illinoismutual.com, any Illinois Mutual domain or subdomain, and the pages accessible after you log in to a private part of the website, such as the My Policy site, Employer Forum, or Agent Forum (collectively “Platforms”). This Privacy Policy also applies to information that you may provide to us or that we may collect in the process of providing service to you or your account. Please also see our Illinois Mutual Online Privacy Policy and Privacy Notice for more information.
Please note that some of your personal information may be exempt from some of the rights conveyed by the California privacy laws. However, that personal information may be covered by other privacy laws, such as the Gramm Leach Bliley Act.
Information We Collect
We collect information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household (“Personal Information”). Within the last twelve (12) months, we collected the following categories of Personal Information from the sources identified below for the business purposes indicated. When we disclose Personal Information to the third parties indicated below, we enter into a contract with that third party that describes our purpose and requires the third party to keep that Personal Information confidential and not use it for any purpose except to perform the contract. We have not sold or shared Personal Information in the past year.
| Category of Personal Information |
Examples |
Sources of Personal Information |
Business or Commercial Purpose for Which Used |
Third Parties to Whom the Information Is Disclosed |
Reasons for Disclosing |
| Identifiers |
Real name, postal address, Internet Protocol address, online identifiers, email address, account name, social security number, driver’s license number |
Directly from our customers. For example, through forms you complete and/or products you purchase. Also directly and indirectly from activity on the Platforms. For example, form submissions through the My Policy site, the Employer Forum or the Agent Forum. We may also collect internet protocol addresses (IP addresses) through tracking technologies when you access our website, including cookies, Web beacons, embedded scripts, browser fingerprinting, Entity Tags, recognition technologies, and location identifying technologies. We may also obtain this information from third-parties that interact with us in connection with the products we provide. For example, we may obtain information from vendors to market to potential agents. |
To provide services and products requested by the customer; To engage agents; To fulfill or meet the reason you provided the information; Marketing; For internal business purposes |
Service providers, government agencies or to protect the rights of our company or others, agents related to your policy |
To further a business purpose; To protect the rights of our company or others |
| Personal Information Categories Listed in the California Customer Records statute (Cal. Civ. Code 1798.80(e)) |
Name, signature, social security number, physical characteristics or description, address, telephone number, passport number, driver's license or state identification card number, insurance policy number, employment, bank account number, or any other financial information, or medical information. |
Directly from our customers. For example, through forms you complete and/or products you purchase. Also directly and indirectly from activity on the Illinois Mutual websites. For example, form submissions through the My Policy site or the Agent Forum or the Employer Forum. We may also obtain this information from third-parties that interact with us in connection with the products we provide. For example, we may obtain information from vendors to market to potential agents. |
To provide services and products requested by the customer; To engage agents; To fulfill or meet the reason you provided the information; Marketing; For internal business purposes |
Service providers; government agencies or agents related to your policy |
To further a business purpose; To protect the rights of our company or others |
| Characteristics of protected classifications under California or federal law |
Age (40 years and older), national origin, citizenship, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), genetic information (including familial genetic information). |
Directly from our customers. For example, through forms you complete and/or products you purchase. |
To provide services and products requested by the customer; To engage agents; To fulfill or meet the reason you provided the information; For internal business purposes |
Service providers; Government agencies or agents related to your policy |
To further a business purpose; To protect the rights of our company or others |
| Commercial Information |
Records of products purchased, obtained, or considered. |
Directly from our customers. For example, through forms you complete and/or products you purchase. Also directly and indirectly from activity on the Illinois Mutual websites. |
To provide services and products requested by the customer; to engage agents; To fulfill or meet the reason you provided the information; For internal business purposes |
Service providers, Government agencies or agents related to your policy |
To further a business purpose; To protect the rights of our company or others |
| Biometric Information |
Physiological characteristics, such as an an individual’s voice recordings, from which an identifier template, such as a voiceprint, can be extracted |
Directly from our customers. For example, through recorded telephone calls you may make to our Company. |
To provide services and products requested by the customer; To engage agents; To detect fraudulent or deceptive activity; For internal business purposes |
Government agencies |
To protect the rights of our company or others |
| Internet or other electronic network activity information |
Browsing history, search history, and information regarding a consumer’s interaction with an Internet Web site, application, or advertisement. |
Directly and indirectly from activity on the Illinois Mutual websites. For example, form submissions through the My Policy site, the Employer Forum or the Agent Forum. We may also collect internet protocol addresses through tracking technologies when you access our website, including cookies, Web beacons, embedded scripts, browser fingerprinting, Entity Tags, recognition technologies, and location identifying technologies. |
For operational purposes to optimize a consumer’s interaction with our websites; To personalize your website experience and to deliver content and product and service offerings relevant to your interests, including targeted offers and ads through our website, third-party websites, and via email (with your consent, where required by law) |
Service providers, Government agencies |
To further a business purpose; To protect the rights of our company or others |
| Geolocation data |
Physical location |
Directly from our customers. For example, through forms you complete and/or products you purchase. We may also gather this information indirectly from activity on the Illinois Mutual websites. For example, form submissions through the My Policy site, the Employer Forum or the Agent Forum. We may also collect internet protocol addresses through tracking technologies when you access our website, including cookies, Web beacons, embedded scripts, browser fingerprinting, Entity Tags, recognition technologies, and location identifying technologies. |
To provide services and products requested by the customer; to engage agents; To fulfill or meet the reason you provided the information; For internal business purposes |
Service providers, Government agencies or to agents related to your policy, or to provide you with a local agent |
To further a business purpose; To protect the rights of our company or others |
| Sensory Data |
Audio, electronic, visual, thermal, olfactory, or similar information |
Directly from our customers or agents. |
To provide services and products requested by the customer; To engage agents; To fulfill or meet the reason you provided the information; For internal business purposes |
Service providers, Government agencies or agents related to your policy |
To further a business purpose; To protect the rights of our company or others |
| Professional or employment-related information |
Current and/or past employment history including performance evaluations |
Directly from our customers, employees or applicants with their consent. |
To provide services and products requested by the customer; To engage agents; To fulfill or meet the reason you provided the information; For internal business purposes |
Service providers, Government agencies, or to agents related to your policy |
To further a business purpose; To protect the rights of our company or others |
| Education Information |
Education information directly related to a student |
Directly from our customers or from employment applicants. |
To provide services and products requested by the customer; To fulfill or meet the reason you provided the information; For internal business purposes |
Service providers, government agencies |
To further a business purpose; To protect the rights of our company or others |
| Inferences |
Any information used to create a profile about the consumer or the consumer’s preferences, characteristics, psychological trends, predisposition, behavior, attitudes, intelligence, abilities and aptitudes |
Directly and indirectly from activity on the Illinois Mutual websites. For example, form submissions through the My Policy site, the Employer Forum or the Agent Forum. We may also collect internet protocol addresses through tracking technologies when you access our website, including cookies, Web beacons, embedded scripts, browser fingerprinting, Entity Tags, recognition technologies, and location identifying technologies. |
To provide services and products requested by the customer; To engage agents; To fulfill or meet the reason you provided the information; For internal business purposes |
Service providers |
To further a business purpose |
We do not sell or share your Personal Information or the Personal Information of minors under 16 years of age.
We retain your Personal Information for at least as long as required by statute or regulation. Most of the Personal Information we collect and retain is related to policyowners, their insurance policies, and agents. For other Personal Information, such as internet protocol address or internet and electronic network connectivity information that is gathered for analytical purposes, the retention period is generally no longer than 14 months.
Sensitive Personal Information, such as social security numbers, driver’s license numbers, financial account numbers and health information, is used for underwriting purposes, to appoint agents, to service insurance policies, and for claims handling purposes. We do not use or disclose Sensitive Personal Information for other purposes.
Your Privacy Rights
Right to Know
You have the right to request that we disclose to you the personal information we collect, use, or disclose about you.
Right to Request Deletion
You have the right to request that we delete your personal information, subject to certain exceptions.
Right to Correct
You have the right to correct any inaccurate information that we maintain about you.
How to Exercise Your California Privacy Rights
You may email us at Privacy@IllinoisMutual.com or call (877) 340-2407 to make a request related to your California privacy rights. You may use the same methods if you have any questions or concerns about our privacy policy or information practices.
Only you, or someone legally authorized to act on your behalf, may make a request related to your personal information. You may also make a request on behalf of your minor child. You may appoint an authorized agent to make a request for you. You will need to provide the authorized agent written permission to act on your behalf, provide us with the written permission, and then we will require you to verify your identity directly with us.
Making a request does not require you to create an account with us. In order to make a request, you must provide some personal information, such as your name, telephone number, home address and email address, so that we can authenticate your request. We may also request your insurance policy number or agent number to verify your identity.
We will only use personal information provided in a request to verify the requestor's identity or authority to make the request. We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.
Right to Non-Discrimination for Exercise of Consumer Privacy Rights
We will not discriminate against you because you have chosen to exercise any of your privacy rights described above.
Children Under the Age of 13
This website and our products are not directed to children under 13. We do not knowingly collect, use or disclose personally identifiable information from anyone under 13 years of age. If we determine upon collection that a user is under this age, we will not use or maintain his/her Personal Information without the parent/guardian’s consent. If we become aware that we have unknowingly collected personally identifiable information from a child under the age of 13, we will make reasonable efforts to delete such information from our records.
Changes to Our Online Privacy Policy
We will post any changes to this Privacy Policy for California Residents to this page. You should check our Privacy Policy regularly to keep aware of any changes.
Questions
If you have questions about this policy, please contact us at:
| Contact Information Category |
Contact Information Details |
| Phone: |
(877) 340-2407 |
| Website: |
IllinoisMutual.com
|
| Email: |
Privacy@IllinoisMutual.com
|
| Address: |
Illinois Mutual Life Insurance Company
Attn: Privacy Officer
300 S.W. Adams
Peoria, IL 61634 |
Effective: 1/2023
Illinois Mutual Customer Privacy Notice
Commitment to Privacy
Illinois Mutual cares about its policy owners and their privacy. In order to provide our products and services to you, we must collect, use, and share personal information about you. This Customer Privacy Notice describes how we protect your information, the information we collect, how we use that information, and who we might share that information with.
Confidentiality and Security
Illinois Mutual protects the information that you entrust with us by restricting access to your information to employees who need to know the information to provide our products and services. Furthermore, our employees are trained on the importance of customer privacy and safeguarding your personal information. We use physical, administrative and electronic safeguards to protect your information in accordance with state and federal requirements.
Personal Information We May Collect
Illinois Mutual collects necessary information about its customers at the time of underwriting, claims adjudication, processing policyowner service requests, or as necessary to administer or effectuate your coverage. We collect information that is necessary to process applications or claims; administer coverages; prevent fraud, money laundering, terrorism or other crimes; or perform audits of our business. The amount and type of information collected depends upon the amount and type of coverage that was applied for and the services provided. This information may include the customer’s name, address, age, occupation, employer(s), income, physical condition, health history, avocations, Social Security number, and bank accounts. In some cases, when investigating a claim, we may ask an insurance support organization, with the customer’s authorization, to collect information and submit an investigative consumer report to us. This information is provided by the customer, or, with the customer’s authorization, collected from others such as medical professionals, employers, and/or other insurance companies, or, as authorized by law, collected by us.
Information We May Share
In some circumstances, Illinois Mutual shares the personal information described without the customer’s authorization as allowed by law. We may share information with:
- Agents
- Persons or organizations which perform professional, business or insurance functions for us, such as reinsurers, auditors, independent claim examiners or group plan administrators
- Other insurance companies
- Federal, state and local authorities which are conducting a properly authorized civil, criminal or regulatory investigation
- Individuals or entities issuing a proper subpoena or summons issued under authority of a court of competent jurisdiction
The information that may be disclosed without the customer’s authorization will be only as much as permitted by law and reasonably necessary to accomplish the intended purpose. We do not provide customer personal information to affiliated or nonaffiliated third parties for marketing purposes.
Access and Correction
Illinois Mutual has established procedures by which customers may request correction, amendment or deletion of any information in our files which they believe to be inaccurate. If we are notified by a customer in writing that the information is incorrect, we will review it. If we agree, we will correct our records. If we do not agree, you may submit a short statement of dispute, which will be included in our files and in any future disclosure of the disputed information.
Obtaining Additional Information
We at Illinois Mutual hope this description of our information practices is helpful. We take our responsibilities, and our customer’s rights, very seriously. If you have any further questions about the items just discussed, please contact us at: Illinois Mutual Life Insurance Company, 300 SW Adams Street, Peoria, IL 61634 or at Privacy@IllinoisMutual.com.
Revised 12/2019
Illinois Mutual Privacy Notice at Collection for California Residents
This Privacy Notice at Collection applies to personal information of California residents to the extent the information is subject to the California Consumer Privacy Act of 2018 (CCPA). This notice does not apply to personal information collected pursuant to (i) the federal Gramm-Leach-Bliley Act and its implementing regulations or the California Financial Information Privacy Act; (ii) certain medical and health information covered by HIPAA; or (iii) information reflecting a written or verbal communication or transaction between Illinois Mutual and a business which is solely within the context of the business conducting due diligence regarding, or providing or receiving a product or service to or from the business.
Illinois Mutual does not sell your information.
Personal Information We Collect
We collect information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household (“personal information”). Within the last twelve (12) months, we collected the following categories of personal information from the sources identified below for the business and commercial purposes indicated, and shared such categories of personal information with the specified categories of third parties:
| Category of Personal Information |
Examples |
Business or Commercial Purpose(s) for Which Used |
| Identifiers |
Real name, postal address, Internet Protocol address, email address, account name, social security number, driver’s license number |
To provide services and products requested by the customer; to engage agents; To fulfill or meet the reason you provided the information; For internal business purposes |
| Personal Information Categories Listed in the California Customer Records statue (Cal. Civ. Code 1798.80(e)) |
Name, signature, social security number, physical characteristics or description, address, telephone number, passport number, driver's license or state identification card number, insurance policy number, employment, bank account number, or any other financial information, or medical information. |
To provide services and products requested by the customer; to engage agents; To fulfill or meet the reason you provided the information; For internal business purposes |
| Characteristics of protected classifications under California or federal law |
Age (40 years and older), national origin, citizenship, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), genetic information (including familial genetic information). |
To provide services and products requested by the customer; to engage agents; To fulfill or meet the reason you provided the information; For internal business purposes |
| Commercial Information |
Records of products purchased, obtained, or considered. |
To provide services and products requested by the customer; to engage agents; To fulfill or meet the reason you provided the information; For internal business purposes |
| Biometric Information |
Physiological characteristics, including an individual’s voice recordings, from which an identifier template, such as a voiceprint, can be extracted |
To provide services and products requested by the customer; to engage agents; to detect fraudulent or deceptive activity |
| Internet or other electronic network activity information |
Browsing history, search history, and information regarding a consumer’s interaction with an Internet Web site, application, or advertisement. |
For operational purposes to optimize a consumer’s interaction with our websites; to personalize your website experience and to deliver content and product and service offerings relevant to your interests, including targeted offers and ads through our website, third-party websites, and via email (with your consent, where required by law) |
| Geolocation data |
Physical location |
To provide services and products requested by the customer; to engage agents; To fulfill or meet the reason you provided the information; for internal business purposes |
| Professional or employment-related information |
Current and/or past employment history including performance evaluations |
To provide services and products requested by the customer; to engage agents; To fulfill or meet the reason you provided the information; for internal business purposes |
Further Information
Please visit our website www.IllinoisMutual.com/privacy for further information about personal information we collect, for our general Customer Privacy Notice, and your rights under the California Consumer Privacy Act of 2018 (California Privacy Policy).
If you have questions about this policy, please contact us at:
| Contact Information Category |
Contact Information Details |
| Phone: |
(877) 340-2407 |
| Website: |
IllinoisMutual.com
|
| Email: |
Privacy@IllinoisMutual.com
|
| Address: |
Illinois Mutual Life Insurance Company
Attn: Privacy Officer
300 S.W. Adams
Peoria, IL 61634 |
Effective: 1/2020