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Illinois Mutual Consumer Alerts / COVID-19

COVID-19 Update:
Notice About Automated Mailings

While we are extending grace periods and working with policyowners who are having trouble making payments due to financial hardship as a result of the COVID-19 (Coronavirus) pandemic, our automated policy notices and contractual mailings will go out as normal. You may receive communications reflecting regular contract/policy timing and premium amounts due, even if you have contacted us for a COVID-19-related payment extension.

If you have been directly affected by the COVID-19 pandemic and contacted us about a temporary arrangement to assist with payments, that agreement overrules any premium amounts or deadlines in this and future notices received until the timeframe of that arrangement has ended.

Please reach out to our Policy Services team for any questions or concerns regarding temporary assistance or an automated premium notice you may have received. Contact information is available below.

New Jersey Customers: Click to view our recent letter mailed to all policyowners residing in the state of New Jersey.

Official New Jersey Relief Notice

COVID-19 Consumer Alert

In this unprecedented time, we’re here for you. Be reassured we are doing everything needed to be open for business, and our priority right now is to continue providing exceptional service. At this time, we do not anticipate any major service disruptions, and we will do our best to answer the questions that are understandably arising.

In response to the national state of emergency declared on 3-13-2020, concerning the COVID-19 (Coronavirus) pandemic, we are proactively extending the following:

  • Extensions on payment of premium. We are extending grace periods on all of our product lines. If you are having trouble making a payment, please contact our Policy Service Department to discuss your individual situation.
  • Evaluation of potential COVID-19 related claims. As always, claims are evaluated in accordance with the provisions of the policy. We are unable to determine any liability on claims until they are submitted and all facts reviewed. Should you have any questions regarding a possible claim, please contact us to discuss your policy.

We are continuing to actively monitor news and updates from the World Health Organization and the Centers for Disease Control and Prevention.* In times of uncertainty, our Company stability proves to be the foundation that allows us to continue to support you—our agents and policyowners.

We know that everyone has a different story, and each situation is unique. If you have questions regarding your specific circumstance, please don’t hesitate to reach out to us.

Click here to submit a general contact request.
Toll Free Phone Number: (800) 437-7355

Claims

Email: Claims@IllinoisMutual.com
Life Insurance: ext. 746
Disability Insurance: ext. 752
Worksite Insurance: ext. 751

Policy Service

Life Insurance: ext. 759

Email: PSD@IllinoisMutual.com

Disability Insurance: ext. 758

Email: PSD@IllinoisMutual.com

Worksite Insurance: ext. 756

Email: PSDWorksite@IllinoisMutual.com

Sales

Life Insurance: ext. 775

Email: LifeSales@IllinoisMutual.com

Disability Insurance: ext. 719

Email: DISales@IllinoisMutual.com

Worksite Insurance: ext. 782

Email: Worksite@IllinoisMutual.com

Underwriting

Email: Underwriting@IllinoisMutual.com
Phone: ext. 783

Agent Contracting and Commissions

Email: AgentCC@IllinoisMutual.com
Phone: ext. 753

*The above information outlines our position at this time and is subject to change in light of new information received from federal and/or state governments. Please continue to check regularly for updates as new regulations or information may be released that will be reflected here.

Last updated 3/25/2020

Message from our President, Katie McCord Jenkins

For over 100 years, policyowners have relied on Illinois Mutual to service vital policies with empathy and compassion. In light of this unprecedented situation, we embrace the importance of flexibility and communication.

We are undoubtedly in uncharted waters. While we continue to actively monitor the daily updates from the World Health Organization and Centers for Disease Control, our first priority is being able to continue serving you—our agents and policyowners—while also taking into consideration the health and safety of our employees.

Our long history of financial strength and stability has gotten us through many challenging times. Last year, our company’s surplus was the highest in our history at over $240 million. We value this strength as we work to weather this storm and continue to provide essential services to those who need it the most. As a mutual company, every decision we make affects our policyowners. We don’t take that responsibility lightly. In times of uncertainty, we are proud to remain open to continue serving our agents and policyowners.

We believe compassion, empathy, and community are more important now than they ever have been. This is a time to support each other. Although we may not be able to connect in-person in the same ways, find ways to encourage and show your genuine appreciation for your neighbors, family, friends, coworkers and others. In times like these we begin to realize our humanity, and value the unexpected bright spots that help us through each day.

Our Business Continuity Strategy

We are proud of being a small, but mighty, company. There are no major changes to our business operations at this time, and we will continue to provide relevant communications as necessary.

We have implemented our business continuity plan and have taken actions to ensure continued service to you, while taking steps, such as working from home, to safeguard the health of our employees.

Katie M. Jenkins

Katie M. Jenkins
President & Chairperson