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COVID-19 Update:
Notice About Automated Mailings

While we are working with policyowners who are having trouble making payments due to financial hardship as a result of the COVID-19 (Coronavirus) pandemic, our automated policy notices and contractual mailings will continue to go out as normal. Therefore, you may receive communications reflecting regular contract/policy timing and premium amounts due, even if you have already contacted us and are receiving temporary payment assistance.

Please reach out to our Policy Services team for any questions or concerns regarding temporary assistance or an automated premium notice you may have received. Contact information is available below.


COVID-19 Consumer Alert

In this unprecedented time, we’re here for you. Be reassured we are doing everything needed to be open for business, and our priority right now is to continue providing exceptional service. At this time, we do not anticipate any major service disruptions, and we will do our best to answer the questions that are understandably arising.

In response to the national state of emergency declared on 3-13-2020, concerning the COVID-19 we are evaluating potential COVID-19 related claims in accordance with the provisions of the policy. We are unable to determine any liability on claims until they are submitted and all facts reviewed. Should you have any questions regarding a possible claim, please contact us to discuss your policy.

We are continuing to actively monitor news and updates from the World Health Organization and the Centers for Disease Control and Prevention.* In times of uncertainty, our Company stability proves to be the foundation that allows us to continue to support you—our agents and policyowners.

We know that everyone has a different story, and each situation is unique. If you have questions regarding your specific circumstance, please don’t hesitate to reach out to us.

Click here to submit a general contact request.
Toll Free Phone Number: (800) 437-7355

Claims

Email: Claims@IllinoisMutual.com
Life Insurance: ext. 746
Disability Insurance: ext. 752
Worksite Insurance: ext. 751

Policy Service

Life Insurance: ext. 759

Email: PSD@IllinoisMutual.com

Disability Insurance: ext. 758

Email: PSD@IllinoisMutual.com

Worksite Insurance: ext. 756

Email: PSDWorksite@IllinoisMutual.com

Sales

Life Insurance: ext. 775

Email: LifeSales@IllinoisMutual.com

Disability Insurance: ext. 719

Email: DISales@IllinoisMutual.com

Worksite Insurance: ext. 782

Email: Worksite@IllinoisMutual.com

Underwriting

Email: Underwriting@IllinoisMutual.com
Phone: ext. 783

Agent Contracting and Commissions

Email: AgentCC@IllinoisMutual.com
Phone: ext. 753

*The above information outlines our position at this time and is subject to change in light of new information received from federal and/or state governments. Please continue to check regularly for updates as new regulations or information may be released that will be reflected here.

Last updated 9/3/2020