COVID-19 Update 3/25/2020:
Message from our President, Katie McCord Jenkins
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For over 100 years, policyowners have relied on Illinois Mutual to service vital policies with empathy and compassion. In light of this unprecedented situation, we embrace the importance of flexibility and communication.
We are undoubtedly in uncharted waters. While we continue to actively monitor the daily updates from the World Health Organization and Centers for Disease Control, our first priority is being able to continue serving you—our agents and policyowners—while also taking into consideration the health and safety of our employees.
Our long history of financial strength and stability has gotten us through many challenging times. Last year, our company’s surplus was the highest in our history at over $240 million. We value this strength as we work to weather this storm and continue to provide essential services to those who need it the most. As a mutual company, every decision we make affects our policyowners. We don’t take that responsibility lightly. In times of uncertainty, we are proud to remain open to continue serving our agents and policyowners.
We believe compassion, empathy, and community are more important now than they ever have been. This is a time to support each other. Although we may not be able to connect in-person in the same ways, find ways to encourage and show your genuine appreciation for your neighbors, family, friends, coworkers and others. In times like these we begin to realize our humanity, and value the unexpected bright spots that help us through each day.
Our Business Continuity Strategy
We are proud of being a small, but mighty, company. There are no major changes to our business operations at this time, and we will continue to provide relevant communications as necessary.
We have implemented our business continuity plan and have taken actions to ensure continued service to you, while taking steps, such as working from home, to safeguard the health of our employees.
Katie M. Jenkins
President & Chairperson