At Illinois Mutual, we take great pride in providing prompt, friendly and personalized service to all of our customers. That’s why you can always contact our Policy Service and Claims teams directly! They can help with your policy and claim questions and are happy to offer any further assistance you may need.

Learn more about our commitment to our policyowners with our 2020 Annual Report. See what makes us different: Our admiration for our policyowners, agents and employees drives every facet of our organization! This year’s report includes our 2020 financial results along with touching, real life stories from Illinois Mutual agents, policyowners and employees about how our differentiated service and our products are protecting dreams.

How Can We Help?

Policy Changes

It’s easy to make a change to your policy. Download our Policy Service Request Form then mail the completed form signed by the policyowner to:

Illinois Mutual
Policy Service Department
300 SW Adams St.
Peoria, IL 61634

The Policy Service Request Form requires Adobe Acrobat Reader version 5.0 or greater. When you activate the link, the form will open in a new browser window. To return to this page, merely close the window containing the form.

Contact the Policy Service Department

Phone: (800) 380-6688

  • ext. 759 for Traditional Life
  • ext. 760 for Universal Life
  • ext. 758 for Disability Income
  • ext. 756 for Worksite

Fax: (309) 674-2217

Hours (CST):  
 Monday: 7:45am - 4:30pm
 Tuesday: 7:45am - 4:30pm
 Wednesday: 7:45am - 4:30pm
 Thursday: 7:45am - 4:30pm
 Friday: 7:45am - 12:15pm

Email: PSD@IllinoisMutual.com

For any Medical policy questions, call Consociate at (800) 798-2422, or visit them at www.consociate.com.

Making a Claim

Our Claims Department is here to help you through the claims process, every step of the way. If you have a claim, please notify us as soon as possible in order to begin the process.

Want to learn more about our DI Claims Process?

Direct Deposit of Disability Benefit Payments

You can receive your disability income insurance benefit payment through direct deposit!* Direct deposit takes the hassle out of cashing a paper check and helps you get your disability benefit payments quickly and easily. Contact your Claims team at (800) 437-7355, ext. 752 or Claims@IllinoisMutual.com for more information.

*Payment of disability benefits via direct deposit is subject to approval of your claim by Illinois Mutual’s Claims Department.

Contact the Claims Department

Phone: (800) 437-7355

  • Life Claims, ext. 746
  • Accident Claims, ext. 751
  • Critical Illness Claims, ext. 751
  • Short Term Disability - Individual Claims, ext. 752
  • Short Term Disability - Group Claims, ext. 747

Fax: (309) 673-8137

Hours (CST):  
 Monday: 7:45am - 4:30pm
 Tuesday: 7:45am - 4:30pm
 Wednesday: 7:45am - 4:30pm
 Thursday: 7:45am - 4:30pm
 Friday: 7:45am - 12:15pm

Email: Claims@IllinoisMutual.com

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