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Policyowners

We are here to serve you.

We appreciate your trust in Illinois Mutual and are here for you whenever you have a question, whether by phone or email. We also encourage you to register for our "My Policy" website.

My Policy is an exclusive website portal designed just for our policyowners. You can view your policy summaries, verify policy specifics such as beneficiary designations, and understand policy definitions. It's a secure way to access your information online.

We have also recently added some key enhancements to improve your self-service options:

  • Improved policy coverage details
  • Online policy change and claim forms to include electronic submission
  • Detailed frequently asked questions (FAQ)
  • Video overview of our claims process for disability income insurance (DI) claims
illustration of computer screen with people

Login or register to explore these new features!

How Can We Help?

You can always contact our Policy Service and Claims teams directly! They can help with your policy and claim questions and are happy to offer any further assistance you may need.

Policy Changes

It’s easy to make a change to your policy. Download our Policy Service Request Form then mail the completed form signed by the policyowner to:

Illinois Mutual
Policy Service Department
300 SW Adams St.
Peoria, IL 61634

The Policy Service Request Form requires Adobe Acrobat Reader version 5.0 or greater. When you activate the link, the form will open in a new browser window. To return to this page, merely close the window containing the form.

Contact the Policy Service Department

Phone: (800) 380-6688

  • ext. 759 for Traditional Life
  • ext. 760 for Universal Life
  • ext. 758 for Disability Income and Medical
  • ext. 756 for Worksite

Hours (CST):
Monday: 7:45am - 4:30pm
Tuesday: 7:45am - 4:30pm
Wednesday: 7:45am - 4:30pm
Thursday: 7:45am - 4:30pm
Friday: 7:45am - 12:15pm

Fax: (309) 674-2217

 

Email: PSD@IllinoisMutual.com

Making a Claim

Our Claims Department is here to help you through the claims process, every step of the way. If you have a claim, please notify us as soon as possible in order to begin the process.

Want to learn more about our DI Claims Process?

Direct Deposit of Disability Benefit Payments

You can receive your disability income insurance benefit payment through direct deposit!* Direct deposit takes the hassle out of cashing a paper check and helps you get your disability benefit payments quickly and easily. Contact your Claims team at (800) 437-7355, ext. 752 or Claims@IllinoisMutual.com for more information.

*Payment of disability benefits via direct deposit is subject to approval of your claim by Illinois Mutual’s Claims Department.

Contact the Claims Department

Phone: (800) 437-7355

  • Life Claims, ext. 746
  • Accident Claims, ext. 751
  • Critical Illness Claims, ext. 751
  • Short Term Disability - Individual Claims, ext. 752
  • Short Term Disability - Group Claims, ext. 747

Hours (CST):
Monday: 7:45am - 4:30pm
Tuesday: 7:45am - 4:30pm
Wednesday: 7:45am - 4:30pm
Thursday: 7:45am - 4:30pm
Friday: 7:45am - 12:15pm

Fax: (309) 673-8137

 

Email: Claims@IllinoisMutual.com

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