Compassionate and Timely Claims Processing — Disability Income Insurance (DI)
Our Claims Department takes great pride in providing prompt, friendly and efficient service to all our customers. Learn about what to expect when you start the DI claims process with Illinois Mutual.
We understand filing a claim when you're sick or injured can be stressful. This overview will help you learn what to expect in working with our claims team. When you have a possible claim on your DI policy, you can begin the claims process by contacting us, or you can request claim forms under the Contact Us section of our website.
After we receive your initial notification of a claim, your dedicated claims examiner will send you the necessary claim forms, including one form that will need to be completed by your doctor. You can also download initial claim forms by clicking the “My Policy” button on our website. Log in to our Policy Owner portal and click on “File a Claim.”
It is important to fill out each form accurately and thoroughly. Incomplete information may delay the processing of your claim. We will supply a postage-paid envelope for returning all completed forms, or you may also email or fax your completed forms to us.
Once the forms are received, your examiner will contact you to go over the claims process and answer any questions you may have. The amount of time it takes for us to reach a decision depends on the information you provide, as well as the complexity of your claim. We strive to provide a decision on your claim as soon as possible.
If your claim is confirmed, eligible and approved for benefits, we will explain the process for confirming your ongoing eligibility for benefits. For benefit payments, we offer direct deposit as a fast, convenient and secure way for you to receive your payment. Once your banking information is approved and payment is processed, please allow a few business days for the payment to be deposited into your bank account. Alternatively, a physical check can be mailed out to you.
If we are unable to approve your disability claim, you will be notified in writing. You can appeal the decision and provide further information for consideration.
If you have any questions, please don’t hesitate to contact your dedicated claims examiner. We appreciate the trust you have placed in us, and we are here to support you.